How to Take Orders on WhatsApp with bKash Payment (Step-by-Step)

For most Bangladeshi sellers, WhatsApp is the storefront, the checkout, and the support desk all at once. The challenge is keeping it organised: who ordered what, did they pay, and where do you ship it? Here is a clean, repeatable system for taking orders and collecting bKash or bank payments — all inside WhatsApp.

The 5-step WhatsApp order flow

1. Customer asks about a product. Your AI (or you) confirms price, size, and availability.
2. Collect the order details: product, quantity, name, phone, and full delivery address.
3. Save it as a CRM record so nothing is lost in the chat scroll.
4. Send payment instructions: your bKash number (or bank account) and the exact amount, including delivery charge.
5. Customer pays and sends a screenshot. You confirm it, and the customer gets an automatic "order confirmed" message.

Why screenshot confirmation works in Bangladesh

Most small businesses here use personal bKash "Send Money" or bank transfer rather than a paid merchant gateway. That is completely fine. The customer pays to your number and sends a screenshot as proof; you verify it and approve. With the right tool, that approval is one click and the confirmation message is automatic — so it feels professional without any gateway fees.

You do not need a bKash merchant API to run a serious WhatsApp shop. Screenshot confirmation, organised properly, is enough to scale to hundreds of orders a month.

Common mistakes to avoid

• Not asking for the exact delivery address up front — leads to back-and-forth and delays.
• Letting orders live only in the chat — use a CRM so you can track paid vs unpaid.
• Forgetting to include the delivery charge in the amount you send.
• No confirmation message — customers worry their payment was missed.

Make it automatic

ChatBD captures the order, stores the customer in your CRM, sends your bKash/bank details with the exact amount, and lets you approve the payment screenshot in one click — with an automatic confirmation to the customer. Built for the way Bangladesh businesses actually sell.